SHIPPING

We ship all our orders via Mailboxes.

The shipping prices and schedules are conditioned by the contents of the package(s) (weight and dimensions) in your cart and the delivery adress provided at checkout.

Always make sure the information provided at checkout is correct to avoid unnecessary delays with your delivery. 

Estimated arrival times:
Spain (Peninsula and Islands): Within 1-4 weeks.
Europe: Within 2-6 weeks.
Other countries: please contact us throug our e-mail SHOP@DISSSSENY.CAT.

* The estimated arrival times may vary in large orders.


EXCHANGES AND RETURNS

We want you to be 100% satisfied with your purchase from DISSSSENY.

Make sure to check all packages carefully at delivery. Report any visible damages directly to the carrier before signing for the delivery. Make sure it is noted on the delivery receipt and signed by the carrier. Take pictures of visible damages to document potential issues. 

Delivered goods need to be checked for potential delivery damages within 48 hours of delivery. Make sure to report any potential claims within this 48-hour timeframe. We reserve the right to deny claims submitted beyond this limit.

If you receive a damaged item for any reason unrelated to the delivery please keep it unassembled in its original packaging. You may return your purchase in its original packaging and condition within 14 days of receipt. DISSSSENY reserves the right to refuse returned items that are not in original condition due to the following reasons (but not limited to): missing the original packaging, item packaged differently than the way received, missing components, visible damages caused by the customer, or incorrect packaging. The customer is responsible for any shipping charges associated with returning an item to our warehouses.

Please contact us to initiate a return at SHOP@DISSSSENY.CAT. Make sure to take pictures of the damaged item, the packaging and the shipping label to report the damage. Include them in the e-mail, together with your order number as well as a reason for the return. 

Please hold on to all packaging and product(s) while we review your claim.

If your order has been returned to our warehouses due to failed delivery attempts, you can either request a refund minus accumulated shipping costs for the order, or we can re-ship the order once re-shipment costs have been paid.

We do not offer direct exchanges. Orders can be exchanged by returning for a refund, and submitting a new order.

 

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered, but you have not received it, please contact our customer team at SHOP@DISSSSENY.CAT.

We are not responsible for lost or missing packages that show successful delivery to the order address if you made any mistake in the address provided at checkout.